Rallied AI

Rallied AI is the revolutionary solution designed specifically for Managed Service Providers (MSPs), transforming the way IT support is delivered. It operates as an autonomous AI technician, seamlessly integrating with your entire tech stack to resolve Level 1 (L1) and Level 2 (L2) support tickets without human intervention. By utilizing natural language processing, Rallied enables effortless communication through platforms like Slack and Microsoft Teams, making it feel like a genuine coworker. Its primary value proposition lies in alleviating the burden on L2 and L3 engineers, allowing them to focus on strategic project work rather than repetitive tasks like password resets and account unlocks. With Rallied, MSPs can enhance operational efficiency, reduce overhead costs, and reclaim valuable time, ultimately driving business growth.

Autonomous Ticket Resolution

Rallied AI autonomously handles L1 and L2 support tickets by executing solutions such as password resets, account unlocks, and mailbox permissions. This feature ensures that users receive prompt assistance without burdening your team, allowing techs to focus on higher-level tasks.

Intelligent Triage and Dispatch

Rallied intelligently triages incoming tickets by asking the end users pertinent questions and categorizing tickets by priority. It quickly fills in necessary triage fields, pulls documentation from integrated services like IT Glue or Hudu, and routes tickets to the appropriate technician, streamlining the workflow.

Seamless Onboarding and Offboarding

With Rallied, onboarding new employees or offboarding departing contractors becomes a breeze. From setting up M365 licenses and Active Directory accounts to revoking access and reclaiming licenses, Rallied handles all necessary tasks from a single message or ticket, enhancing operational efficiency.

Comprehensive Integration Capabilities

Rallied connects to a wide range of tools in your tech stack, including ConnectWise, Autotask, HaloPSA, Microsoft 365, and more. This extensive integration capability ensures that Rallied can operate effectively within your existing environment, providing a cohesive solution that enhances your service delivery.

Reducing Ticket Backlog

For MSPs overwhelmed by a high volume of L1 and L2 tickets, Rallied AI can significantly reduce backlog. By autonomously resolving routine issues, Rallied frees up valuable time for your technical staff to focus on complex projects that drive business growth.

Enhancing Employee Productivity

With Rallied managing repetitive L1 and L2 tasks, your L2 and L3 engineers can concentrate on strategic initiatives. This shift not only boosts productivity but also improves employee satisfaction as they engage in more meaningful work rather than mundane tasks.

Improving Response Times

Rallied AI ensures that users receive immediate responses to their queries and issues. By quickly resolving common problems autonomously, Rallied enhances the overall customer experience, leading to higher satisfaction rates and improved client loyalty.

Streamlining IT Operations

Rallied transforms IT operations by automating onboarding and offboarding processes, thereby reducing administrative overhead. This streamlined approach results in more efficient resource management and helps maintain security protocols as access is granted or revoked in real-time.

How does Rallied AI ensure accuracy in ticket resolution?

Rallied AI is designed to perform autonomously based on predefined parameters set by your organization. You can dictate what tasks it can handle independently and where human intervention is necessary, ensuring precision and reliability.

What if we have tried other AI tools before and faced challenges?

Rallied AI stands out from other AI tools that require extensive setup and ongoing management. With Rallied, you can expect a straightforward integration process that doesn't demand a full-time admin, making it an efficient choice for MSPs.

How quickly can we implement Rallied AI in our operations?

Rallied offers a rapid deployment process where your tools are connected and operational within the same week. This speed of implementation sets Rallied apart from traditional AI solutions that often take months to integrate.

What kind of support can we expect during the trial period?

During the 30-day free trial, a forward-deployed engineer works with your team to build custom integrations, tune workflows, and address edge cases. This hands-on support ensures that Rallied is optimized for your specific environment before it runs independently.