About Agent Insight
Agent Insight is a quality evaluation layer for teams running AI agents, humans, or both.
Most quality programs run on borrowed standards — a generic QA scorecard, or an AI vendor's own opaque score, checked against 2% of conversations. Agent Insight inverts that: you define the metrics in plain language — resolution quality, CSAT, compliance, tone, escalation discipline — and every conversation is scored against them.
Standards are role-based, because a billing specialist and an escalation engineer shouldn't share a rubric. Each role's standard applies to whoever holds it, AI or human, so both sit side by side in one system.
Every score is auditable, with timestamped examples and specific recommendations on what should have happened. Findings route into Evolve, Aissist's optimization layer, closing the AI loop: your AI learns from the agents scoring best under your standards.
Works with Intercom Fin, Zendesk, Freshdesk, Kustomer, Front and Gorgias. About 10 minutes to start.
Similar to Agent Insight
Speechyou
AI transcription for voice notes, meetings, and audio files in 1,700 languages, with AI summaries and subtitle export and unlimited chat ai usage.
ProspectHalo
AI sales agent that finds qualified leads, runs outreach, follows up automatically, creates content, and helps book more meetings.
benchmark.directory
146 AI tools across 20 categories, indexed by the job they do. Every listing earned its place. None of them paid for it.
ViduAI
ViduAI creates consistent cinematic videos from text, images, references, and first/last frames with Vidu Q3.
saasgrow.ai
saasgrow.ai organises SaaS growth tools by the job you're trying to do.